Accessibility Policy

1. Our Commitment

At Habillez votre chiot, we believe that everyone — no matter where they live or how they access the web — deserves to enjoy shopping for their pets with comfort, confidence, and ease.

Accessibility isn’t just about compliance; it’s about inclusion, respect, and community. We’re committed to creating an online and in-person experience that welcomes everyone, including people with disabilities.

We also recognize that accessibility is an evolving process. As technologies, standards, and expectations change, we’re continuously working to meet and exceed recognized accessibility guidelines across all regions where we operate.

2. Scope

This policy applies to all aspects of Habillez votre chiot, including:

Our website, DressUpYourPup.com, and all associated digital platforms.
Customer interactions by email, phone, or social media.
In-person experiences such as craft shows, markets, or community events.

This policy covers accessibility practices across our operations in Canada, the United States, Europe, Australia, Japan, and South Korea.

3. Accessibility Standards We Follow

We take inspiration and guidance from recognized accessibility laws and standards worldwide, including:

WCAG 2.1 Level AA (Web Content Accessibility Guidelines) — the global benchmark for accessible digital design.
Accessibility for Ontarians with Disabilities Act (AODA) — for our operations in Ontario, Canada.
Americans with Disabilities Act (ADA) et Section 508 — for U.S. customers.
European Union Standard EN 301 549 — covering ICT accessibility requirements.
Disability Discrimination Act 1992 (Australia) — ensuring equitable online access in Australia.
JIS X 8341-3 (Japan) — Japan’s web accessibility standard based on WCAG.
KWCAG 2.1 (Korea Web Content Accessibility Guidelines) — South Korea’s accessibility standard.

We strive to align with these frameworks, applying their principles where applicable, and adapting as each region’s regulations evolve.

Our goal is progress, not perfection — a continued effort to make Dress Up Your Pup accessible and enjoyable for everyone.

4. Our Approach to Accessibility

We understand that accessibility improvements are ongoing. Here are some of the steps we take to make our website and services more accessible:

Consistent, easy-to-understand navigation and layout.
Clear and descriptive alt text for images.
Readable font choices and strong colour contrast.
Compatibility with screen readers and assistive devices.
Keyboard-friendly design and logical tab order.
Descriptive labels for buttons, links, and form fields.
Plain, simple language to make our content understandable for all.
Regular audits using accessibility testing tools and user feedback.

When we identify barriers, we act promptly to address them, prioritizing updates that improve usability for everyone.

5. Feedback and Assistance

Your feedback helps us improve. If you experience any difficulty accessing our site, encounter a barrier, or have ideas for improvement, please let us know.

You can reach us through:

📧 Email: [email protected]
🌐 Contact Form: www.dressupyourpup.com/contact

We review all feedback carefully and aim to respond within five business days. Please include details about the issue and the device, browser, or assistive technology you are using to help us resolve it quickly.

6. Continuous Improvement

Accessibility is a team-wide responsibility at Dress Up Your Pup. We are committed to:

Ongoing learning and training on accessibility best practices.
Periodic reviews of our digital platforms for accessibility improvements.
Staying informed about new tools, standards, and user feedback to guide updates.

We understand that accessibility is not a checkbox — it’s an evolving process. Our promise is to continue improving so that everyone, everywhere, can enjoy our products and community.

7. Review and Updates

This policy is reviewed annually or whenever significant changes are made to our website or operations. We will post updated versions on our website, and the “Last Updated” date will appear at the top of this page.

8. Legal Disclaimer

Dress Up Your Pup is committed to good-faith efforts toward accessibility and compliance with global accessibility standards.

We recognize that full compliance is an ongoing process as technologies, regulations, and customer needs evolve. We continuously work to improve our accessibility and welcome open communication to address any accessibility concerns in a timely and respectful manner.

9. Last Updated

November 10, 2025